Privacy policy
This Privacy Policy explains how Mocei collects, uses, and protects customer information when customers visit our website, place an order, contact us, or use our services.
Store Information
Store Name: Mocei
Website: mocei.com
Email: hello@mocei.com
Phone: +44 7442 518100
Address: 5 Botts Mews, London W2 5AG, United Kingdom
For applicable data protection laws, Mocei is the data controller for the personal information collected through this website.
Information We Collect
We may collect the following information when customers use our website or place an order:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Account information, if an account is created
Messages sent to our customer service team
Device, browser, IP address, and website usage information
Cookie and similar technology information
Payment card details are processed through the payment providers available at checkout. Mocei does not ask customers to send full card details by email, phone, or contact form.
How We Use Customer Information
We use customer information to:
Process and deliver orders
Confirm payments and order details
Provide customer support
Handle returns, refunds, exchanges, and cancellations
Send order updates and delivery information
Improve website performance and customer experience
Help prevent fraud, misuse, or unauthorised transactions
Comply with legal, tax, accounting, and regulatory requirements
Where customers choose to receive marketing emails, we may use their email address to send store updates or product information. Customers can unsubscribe from marketing emails at any time using the unsubscribe link in the email.
Cookies and Website Data
Our website may use cookies and similar technologies to help the website work correctly, remember customer preferences, understand website activity, and support advertising or analytics where applicable.
Customers can manage or disable cookies through their browser settings. Some website features may not work properly if cookies are disabled.
How We Share Information
We may share customer information with trusted service providers where needed to operate our store and provide our services. This may include:
Shopify, which hosts and powers our online store
Payment providers used at checkout
Shipping and fulfilment partners
Customer support service providers
Analytics or advertising service providers, where applicable
Professional, legal, tax, or regulatory advisers, where required
We only share information where it is needed for order processing, website operation, customer support, legal compliance, fraud prevention, or other legitimate business purposes.
Shopify
Our store is powered by Shopify. Shopify may collect and process personal information to help provide the online store, checkout, payments, security, analytics, and related services.
Customers can review Shopify’s own privacy information on Shopify’s website for details about how Shopify processes information.
International Transfers
Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure customer information is handled in line with applicable data protection requirements.
Data Retention
We keep customer information only for as long as needed to provide our services, process orders, meet legal or accounting requirements, resolve disputes, prevent fraud, and maintain business records.
When information is no longer needed, it may be deleted or anonymised where appropriate.
Customer Rights
Depending on applicable law, customers may have the right to:
Request access to personal information we hold about them
Request correction of inaccurate information
Request deletion of personal information, where applicable
Object to certain types of processing
Request restriction of processing, where applicable
Withdraw consent for marketing communications
Request a copy of their personal information, where applicable
To make a privacy request, customers can contact us at hello@mocei.com.
We may need to verify the customer’s identity before completing a privacy request.
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information, they can contact us at hello@mocei.com.
Security
We use reasonable measures to help protect customer information. However, no online system or method of transmission is completely secure. Customers should not send sensitive payment information by email, phone, or contact form.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of those third-party websites before using them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business operations.
When we update this policy, we will change the Last Updated date at the top of this page.
Contact Us
For questions about this Privacy Policy or customer personal information, customers can contact us:
Store Name: Mocei
Email: hello@mocei.com
Phone: +44 7442 518100
Address: 5 Botts Mews, London W2 5AG, United Kingdom
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM
Response Time:
Our customer service team aims to respond within 24 hours on business days.