Terms of service

These Terms of Service explain the rules for using our website and placing orders with us. By visiting our website or placing an order, you agree to these Terms of Service and the policies linked on our website.

Store Information

Store Name: Mocei
Website: mocei.com
Email: hello@mocei.com
Phone: +44 7442 518100
Address: 5 Botts Mews, London W2 5AG, United Kingdom

1. Use of Our Website

Customers may use our website to browse products, place orders, contact customer service, and access information about delivery, returns, payments, and privacy.

Customers must not use our website for unlawful activity, fraud, misuse, spam, or any action that may damage the website or affect other users.

2. Product Information

We aim to provide clear product information, including product names, images, prices, colours, sizes, descriptions, and availability where applicable.

Product colours may appear slightly different depending on the customer’s device, screen settings, or lighting.

We may update product information, prices, images, or availability when needed.

3. Orders

When a customer places an order, they are making a request to purchase the selected product.

After an order is placed, customers will receive an order confirmation email. This email confirms that we have received the order request.

Orders are processed after payment has been completed or authorised.

We may contact the customer if there is an issue with payment, product availability, address details, or order information.

4. Pricing and Currency

All prices on our website are shown in GBP (£).

The full order total, including product price and any applicable shipping cost, will be shown at checkout before the order is confirmed.

Prices may change from time to time, but changes will not affect an order that has already been confirmed.

5. Payment

Customers can pay using the payment methods available at checkout.

Payment methods may include card payments, PayPal, Shop Pay, Apple Pay, Google Pay, Klarna, or other payment options shown at checkout.

Some payment methods may only appear when they are available for the customer’s device, browser, location, or payment account.

Mocei does not ask customers to send full card details by email, phone, or contact form.

For more information, customers can visit our Payment Policy page.

6. Shipping and Delivery

We currently ship orders to customers in the United Kingdom.

Our standard estimated delivery time is 6–11 business days, including processing and transit time.

Processing time: 1–3 business days
Transit time: 5–8 business days
Shipping cost: Free standard shipping within the United Kingdom

Delivery times are estimates and may vary due to carrier delays, customs checks, public holidays, weather conditions, or other situations outside our control.

For full delivery details, customers can visit our Shipping Policy page.

7. Returns, Refunds, and Exchanges

Customers may request a return within 30 days after receiving their order.

Returned items must be unworn, unused, with tags, and in their original packaging.

We accept returns for defective and non-defective products, subject to the conditions listed in our Return and Refund Policy.

Refunds are reviewed after the returned item is received and inspected. If approved, the refund will be issued to the original payment method within 14 business days.

For full details, customers can visit our Return and Refund Policy page.

8. Cancellations

If a customer wants to cancel an order, they should contact us as soon as possible at hello@mocei.com.

Cancellation requests can only be reviewed before an order has been processed or dispatched.

If the order has already been dispatched, it may need to be handled under our Return and Refund Policy after delivery.

9. Customer Information

Customers are responsible for providing accurate order information, including name, email address, phone number, billing address, and shipping address.

Mocei is not responsible for delivery issues caused by incorrect or incomplete customer information.

If a customer notices an error in their order details, they should contact us as soon as possible at hello@mocei.com.

10. Account Information

Customers may be able to create an account on our website.

Customers are responsible for keeping their account login details secure.

Customers should contact us if they believe their account has been used without permission.

11. Website Content

All website content, including text, images, product pages, graphics, logos, and design elements, belongs to Mocei or is used with permission.

Customers must not copy, reproduce, modify, distribute, or use website content for commercial purposes without written permission from Mocei.

12. Third-Party Services

Our website may use third-party services for payments, checkout, shipping, analytics, marketing, or website operation.

These third-party services may have their own terms and privacy policies.

Mocei is not responsible for the content, policies, or services of third-party websites that are not controlled by us.

13. Privacy

Customer personal information is handled according to our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how it may be shared, and how customers can contact us about privacy questions.

14. Errors and Updates

We try to keep website information accurate and up to date.

If there is an error in product information, price, availability, shipping details, or other website content, we may correct the error and contact the customer if the error affects an order.

15. Limitation of Responsibility

Mocei is not responsible for losses caused by events outside our reasonable control, including carrier delays, customs delays, technical issues, public holidays, weather conditions, or service interruptions.

Nothing in these Terms removes or limits any consumer rights that customers may have under applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time.

When we update these Terms, we will change the 2 July 2026 date at the top of this page.

Customers should review this page from time to time to stay informed about the current Terms.

17. Contact Information

For questions about these Terms of Service, customers can contact us:

Store Name: Mocei
Email: hello@mocei.com
Phone: +44 7442 518100
Address: 5 Botts Mews, London W2 5AG, United Kingdom

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM GMT

Response Time:
Our customer service team aims to respond within 24 hours on business days.